Alert details

The Alert Details Page appears when you click on an Alert Name from various locations in the application.

The summary information for the specific Alert at the top of the page includes:

• Reliability Risk Score
• Date Triggered
• Alert Status
• Top Contributing Features (%)
• Top Failure Modes
• Current Live Mode - redirects to Model Details Page
• Category

Below the summary information, the page is divided into separate tabs with detailed data about the selected Alert.

The tab headings include:

• Alert Summary
• Failure Mode & Recommendations
• Related Alerts & Cases

Each of these tabs is described in more detail below.

Alert Summary Tab

The Alert Summary tab is open by default when you click on an Alert within a list or grid. This tab contains a page of Alert information that is separated into the following sections:

• Ask C3 Generative AI

• Reliability Risk Score Summary

• All Contributing Features

• Top Failure Modes

• Open Sensor Alerts

• Configurable Timeseries Charts of Reliability Risk Score, Sensor Values, and Scaled Reconstruction Residual

The screenshot above shows you the top of the Alert Detail Page with the Alert Summary tab.

Ask C3 Generative AI

The Ask C3 Generative AI section is the entry point to interact with the C3 Generative AI Chat. This section has several common questions that may help troubleshoot the alert. Clicking on any of the questions or clicking on the “Open Chat” button will open the C3 Generative AI Chat in the side panel. You can then press the Send button in the Chat to send the question.

The C3 Generative AI Chat will search for answers using the set of documents that have been uploaded and indexed for your C3 AI Reliability deployment. You can expect reasonable responses if you ask questions relevant to these documents. If you ask questions about topics ranging outside of these documents, the Chat may not return a relevant response (or may say “I don’t know the answer.”).

See C3 Generative AI Chat for more details about the C3 AI Generative Chat experience in the C3 AI Reliability application.

Reliability Risk Score Summary

The Reliability Risk Score Summary section displays a horizontal bar graph of the Top Contributing Features for the Alert. Each Feature represents a Sensor.

All Contributing Features

The All Contributing Features section shows an aggregated list of the Features (Sensors) that contributed to the cause of the Alert. The list also displays the associated Expected Sensor on the Asset and the Sensor Description. In addition, you can see the Contribution Percentage and Current Value for each Feature, as well as any existing Sensor Alerts.

Top Failure Modes

The Top Failure Modes section displays the most probable causes of the Alert, based on the Feature’s relative behavior to the Model’s reconstructed Sensor value. Clicking on ‘View Details’ button displays a modal with Failure Mode details and Recommended Actions. Clicking on ‘Plot Features’ refreshes the timeseries charts below to plot the Features relevant to that Failure Mode.

Open Sensor Alerts

The Open Sensors Alerts section lists all of the Alerts that have not been closed yet. Clicking on the Sensor Alert Name redirects to the Sensor Alert Details Page.

Timeseries Charts

In the Timeseries Charts section, two different charts are pre-configured to help you triage the alert: Model Output and Sensor Values. You can click ‘Plot Features’ from a Failure Mode above or you can use the Filter panel to construct your own charts. You can save the chart configuration to the Alert for future reference by clicking the configuration (gear) icon in the top right of the Filter panel.

Reliability Risk Filter Panel

The filter panel has six sections to help you triage the alert for reliability risk projects:

• Chart Configuration: the time range and interval configuration to evaluate and plot the filter panel data: Start Date, End Date and Interval.
• Asset Risk: asset risk configuration. This section has Asset Level (System, Subsystem, Equipment) and Assets in this hierarchy level. Both are multiple search fields. You can also select whether to show Risk Score, Alerts, Unplanned Events and Work Orders.
• Plot Features: optional asset configuration. This section contains the same fields that Asset Risk, but also have Select Features from Failure Modes and top contributing Features for the Alert and selected Asset.
• AI Explainability: configuration options to decide whether to plot Feature Reconstruction and Show Feature Contributions to Reliability Risk Score.
• Asset KPIs: multiple search field that specify the key performance indicators (KPIs) for any asset.
• Additional Sensors: An optional configuration that allows you to add extra sensors to the Sensor Values chart. You can select one or more assets from the Assets field, and then choose corresponding sensors from the Sensors field. If no Asset is selected, the Sensors field will display sensors without a parent Asset. If multiple assets are selected, the Sensors field will show sensors associated with any of the chosen assets. The purpose of having this section is to be able to plot the Sensors Quantity metric without losing data that is already plotted, such as Features, Feature Reconstruction, Asset KPIs, etc.

Project Agnostic Filter Panel

The filter panel has 4 sections to help you triage the alert for project agnostic projects:

• Time Range: time configuration to evaluate and plot the filter panel data: Start Date, End Date and Interval.
• Model Outputs: the outputs of a Model by its corresponding Alert id.
• Features: the features of the current Alert. This section contains a multiple search field with the top five contributing features preselected by default.
• Additional Sensors: this section is the same as the one for Reliability Risk projects.

To learn more about how the Alert Risk Scores are calculated, see the Alert Calculations section of the C3 AI Reliability Developer’s Guide.

Failure Modes and Recommendations

The Failure Modes and Recommendations tab can give you guidance as to why the Alert was triggered. Clicking on the Recommended Actions displays a modal with suggestions as to how to fix the Alert issue.

Related Alerts and Cases

The Related Alerts and Cases tab displays other similar Alerts. Clicking on the Alert Name redirects to its Alert Details Page. Clicking on the Asset Name redirects to its Asset Details Page. Clicking on the Case Name redirects to its Case Details Page.

After viewing details of an Alert, you can:

• assign the Alert to a Case if it warrant further investigation
• close the Alert if it’s no longer valid
• categorize an Alert and leave feedback so that Models can be improved

Alert Activity

The Alert Activity tab contains a log of all the activity that has occurred on this Alert. You can refer to this page to understand who has been working on the Alert and the history of the various actions taken. Types of activities may include:

• Added to Case
• Alert Categorized
• File Uploaded
• Comment Added
• Alert Opened
• Alert Closed